Glana Partner is the app for the people who work at restaurants that use Glana. Waiters get every order guests place through Glana the moment it is placed, keep their active orders on the lock screen during a shift, and see their tips and ratings. Managers approve reservations from the notification and follow orders, reviews, payouts and sales as they happen.
Contact us
Email support@glana.am from the email address of your account. Tell us your restaurant, whether you are a waiter or a manager, your phone model, and what you see — a screenshot helps most. Glana is operated by “Glana” LLC, Yerevan, Armenia.
I’m a waiter. How do I join my restaurant?
- Create your account in the app with your email, or with Sign in with Apple or Google.
- Ask your manager to add you in the Glana dashboard under Team → Waiters, using the email the app shows on the “Waiting for your manager” screen. It has a button to copy it.
- Accept the invitation. It appears in the app, and it also arrives by email — opening the link on your phone accepts it for the account you are signed in with.
If you used Sign in with Apple and chose “Hide My Email”, your manager must invite the relay address the app shows, not your usual email. An invitation expires after a while; if it has, ask your manager to send a new one.
I’m a manager. How do I sign in?
Use the same email and password as your restaurant’s Glana dashboard at app.glana.am. Manager accounts sign in with a password only — Sign in with Apple and Google are for waiter accounts. If two-factor authentication is on for your account, the app asks for the 6-digit code from your authenticator app, or a backup code.
I don’t receive orders or notifications
- Start your shift. Waiters receive a restaurant’s orders only while on shift — the switch at the top of Orders.
- Allow notifications for Glana Partner in your phone’s Settings → Notifications. The app shows a card at the top of the home screen when they are off.
- Focus and Time Sensitive. If you use a Focus mode (Do Not Disturb, Work, Sleep), turn on Time Sensitive Notifications for Glana Partner, or add the app to the Focus’s allowed apps — new orders and reservations are sent as time-sensitive.
- Lock-screen orders need Live Activities: Settings → Glana Partner → Live Activities on.
- Android: allow Glana Partner to run in the background (battery optimisation off). Some manufacturers stop background apps unless you do; the app shows a card with a button to the right setting.
- Waiters choose which kinds of notification they get under Profile → Notifications. A head manager chooses what reaches the managers’ phones under More → Notification channels.
- Update the app when it says a newer version is out.
I work at several restaurants
One account can belong to several restaurants — each manager adds the same email. Tap the restaurant name at the top of Orders (or Profile → Restaurant) to switch. You can be on shift at one restaurant at a time: starting a shift at another asks you to end the first one.
Tips and ratings don’t show
Your manager links your account to your waiter in the restaurant’s POS. Until then orders work, but tips, ratings and your history stay empty — ask your manager to link you.
I forgot my password
Write to support@glana.am from the email address of your account and we will help you back in. Signed-in managers can change their password in the app under their account settings or in the Glana dashboard. If you signed up with Apple or Google, just use that button again — there is no password.
Delete your account
Waiters can delete their account in the app under Profile → Account → Delete account. See what is deleted and what the restaurants keep, including how to ask for deletion if you no longer have the app.
Privacy
What the app collects and why is in the Glana Partner Privacy Policy. For data requests write to legal@glana.am.